Product Liability Claims

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This website is an advertisement for ‘Personal Injury UK' which is a legal referral agency. We cannot guarantee the quality of the work done by any solicitor however all of our recommended solicitors are members of The Law Society Panel of personal injury experts. Whilst we make reasonable efforts to ensure its accuracy we cannot guarantee that the information on this website is always up to date. The information provided is not legal advice or medical advice and is for educational purposes only. No contractual relationship will be created between you and the website or the proprietors thereof which is not a firm of solicitors. No contractual relationship will be created with the recommended solicitor until your claim is accepted in writing by that solicitor.

The information that you supply to us on our form is used only to allow us or a solicitor to make contact. We will immediately correct any erroneous information held by us at your request. We will delete all information held by us at the conclusion of the claim. Our website does not make use of ‘cookies’.

• We take pride in the service that we provide and hope that you will be entirely satisfied at all times. If however you find that you are required to complain then a complaint can be made by letter, e.mail, fax, telphone, in person or in any other form.
• We reserve the right to decline to consider a complaint that is made more than six months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement at our discretion. We will confirm to you in writing if a complaint has been made outside the time limit that we are prepared to consider.
• We will send you a written or electronic acknowledgement of a complaint within five business days of receipt, identifying the person who will be handing the complaint for the business. If possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have authority to settle the complaint.
• Within four weeks of receiving a complaint, we will contact you to provide either:-
  • a final response which adequately addresses the complaint;
  Or
  • a holding response which explains why we are not yet in a position to resolve the complaint and indicates when we will make further contact with you.
• Within eight weeks of receiving a complaint we will contact you to provide either:-
  • a final response which adequately addresses the complaint;
  Or
  • a response which:
    • explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response;
    And
    • informs you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.
  • Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which we offer to you and which you accept. Appropriate redress will not always involve financial redress.
  • If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:-

    Claims Management Regulator
    P O Box 7824
    Burton on Trent
    Staffordshire
    DE14 9DP
    info@claimsregulation.gov.uk
    Tel:0845 450 6858
    

  • The regulator can review the handling of the complaint and can give a direction on further handling of the complaint. However, he cannot determine a complaint or award compensation.

  SOLICITORS HELPLINE 0844 915 0297

  J Eastwood of 23 Colleridge Grove Beverley is regulated by the Ministry of Justice in respect of regulated claims management activities.
  Registration is recorded on the website at http://www.claimsregulation.gov.uk - reference CRM11237.